top of page
SHIPPINGUK CUSTOMERS Shipping within the UK is by Royal Mail Special Delivery and is £7. This service insures your jewellery up to £2000 and normally delivers within 24 hours. I aim to ship your items within 2-3 working days from the point of order. CUSTOMERS FROM OUTSIDE THE UK Overseas shipping is by DHL Express only. Delivery to the US and Europe is £45. Shipping to Canada, Asia, Australia and the rest of the world, is £50. This service is fully insured for up to £4000 and normally delivers within five working days from the date of collection by DHL. As per the terms and conditions set out above, please expect to pay import tax. I don't know what this will be, you will need to find this out if you are unsure. All antique items will be marked as such with the relevant commodity code. If an item is refused because of an unwillingness to pay your tax, a refund will not be given. I aim to ship your items within 2-3 working days from the point of order.
RETURNSI hope that you love your piece but if you decide to return it, please inform me within 3 days of receipt and return to me within 14 days of receipt in line with your statutory rights. Once I have received your returned item and inspected it, I will refund you the cost minus postage costs. Items must be unworn and in their original packaging. If I believe that the item has been worn, tampered with or altered in any way, I will inform you of this and a refund will not be given. Please contact me for the return address and please ensure that you return the item using a tracked and insured service. The item belongs to you until I have signed for it. Refunds are processed Monday - Friday and not over the weekend. If you return an item on Friday and it reaches me on Saturday, you refund will not be processed until Monday. Please allow 14 days for your refund to clear once it's been processed. Items that are resized or adjusted by me on instruction from you prior to dispatch are not eligible for a return or refund. You are responsible for your return shipping costs.
GUARANTEEAs with any second hand item you buy, my items are not guaranteed past the point of sale. I aim to buy pieces that you will be able to wear for many years and I will always make you fully aware of any defects in the listing. Every item sold is fully checked for gold content, authenticity, durability and cleaning and polishing is carried out as standard. The photographs form part of the description of each item so please examine them carefully and if you have any questions, please get in touch. If an item that you have bought from me becomes faulty after wear, you can contact me for advice.
bottom of page