Question 1

Terms and Conditions

Accepted Answer

By browsing this website and placing your order with me you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

PERSONAL INFORMATION

Your submission of personal information through this website is governed by my Privacy Policy.

TAXES and TARIFFS

Duties/taxes are applicable for all overseas orders.

Items under £600 will be sent with Royal Mail. They will be delivered with duty paid (DDP).
Any additional fees once the item arrives its destination country are the responsibility of the buyer. Your item is insured to its full value with my third party insurer who will email the insurance confirmation once I have processed shipping.

Items over £600 will be sent with DHL Express. They will be delivered with duty paid (DDP).
Any additional fees once the item arrives its destination country are the responsibility of the buyer. Your item is insured to its full value with my third party insurer who will email the insurance confirmation once I have processed shipping.

Gold Digger Mcr is not responsible for any delays caused by destination clearance processes.

RETURNING AN ITEM - UK ONLY

Please get in touch with me to request a UK return and I will provide you with the delivery details.  For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to me.  Items must  be sent by  Royal Mail Special Delivery.

I do not accept returns on sale items or items that have been altered (including resizes) by me or by you.

CANCELLATION OF ORDER BEFORE SHIPPING

If you cancel your order before it is shipped you will be charged a 7% fee for re-stocking and transactional losses. You will receive a refund minus this 7%

GUARANTEE

I do not offer any guarantee past the point of sale. My items are sold as seen.

All of my pieces are at the very least pre-owned and most of them are vintage or antique. Your item is not brand new and as such, will not look brand new. Please expect signs of wear to include kinks in links, surface wear to gold, scuffs to stones and accept this as part and parcel of buying second hand jewellery. I will be as clear as I can with item descriptions and condition statements and aim to make sure you are aware of any potential defects before you buy. Please study the photos carefully as they form part of the condition statement.

Question 2

Shipping

Accepted Answer

UK CUSTOMERS

Shipping within the UK is by Royal Mail Special Delivery. 
 
I aim to ship your items within 2-3 working days from the point of order but more often than not, I will ship on the day of purchase providing your order is placed by 1pm.

OVERSEAS CUSTOMERS

Overseas shipping is by Royal Mail Tracked or DHL Express depending on the value of your item.

Items under £600 will be sent with Royal Mail. They will be delivered with duty paid (DDP).
Any additional fees once the item arrives its destination country are the responsibility of the buyer. Your item is insured to its full value with my third party insurer who will email the insurance confirmation once I have processed shipping.

Items over £600 will be sent with DHL Express. They will be delivered with duty paid (DDP).
Any additional fees once the item arrives its destination country are the responsibility of the buyer. Your item is insured to its full value with my third party insurer who will email the insurance confirmation once I have processed shipping.

I aim to ship your items within 2-3 working days from the point of order and not over the weekend.

Question 3

Returns - UK ONLY

Accepted Answer

I hope that you love your piece but if for some reason you decide to return it, please inform me within 14 days of receipt and return to me in line with your statutory rights. Once I have received your returned item and inspected it, I will refund you the cost minus postage costs. Items must be unworn and in their original packaging.

If I believe that the item has been worn, tampered with or altered in any way, I will inform you of this and a refund will not be given.

Please contact me for the return address and please ensure that you return the item using Royal Mail Special Delivery. The item belongs to you until I have signed for it. Refunds are processed Monday - Friday and not over the weekend. Please allow 14 days for your refund to clear once it's been processed.
 
Items that are resized or adjusted by me on instruction from you prior to dispatch are not eligible for a return or refund. 
 
You are responsible for your return shipping costs in all instances apart from when the product is not as described by me.

Question 4

Guarantee

Accepted Answer

As with any second hand item you buy, my items are not guaranteed past the point of sale. I aim to buy pieces that you will be able to wear for many years and I will always make you fully aware of any defects in the listing.

Every item sold is fully checked for gold content, authenticity, durability and cleaning and polishing is carried out as standard.

The photographs form part of the description of each item so please examine them carefully and if you have any questions, please get in touch before you buy.

If an item that you have bought from me becomes faulty after wear, please get in touch and I'll aim to advise.

Question 5

Resizing and adjustments

Accepted Answer

I will always recommend that you carry out any alterations in person with an independent jeweller because I believe that this is the most accurate way of carrying out any work to your jewellery.

I understand that in some instances this isn't possible and therefore can have resizing or adjustments carried out on your behalf for a small fee.

Once I have altered a piece on your instruction it then becomes ineligible for a return or refund.

Approximate costs:

Shortening a chain or bracelet - £50
Adding an antique dog clip - £150
Sizing a ring up - 9ct £50 | 18ct £70
Sizing a ring down  - 9ct £40 | 18ct £50